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Policies and procedures
Return Policy for Local Centric
At Local Centric, we strive to provide our customers with high-quality products and excellent service. We understand that sometimes items may need to be returned or exchanged. Please read our return policy carefully to ensure a smooth and satisfactory experience:
1. **Eligibility for Returns and Exchanges:**
- We accept returns and exchanges within 15 days of the original purchase date.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Proof of purchase is required for all returns and exchanges.
2. **Non-Returnable Items:**
- Certain items are not eligible for return or exchange, including:
- Personalized or customized items.
- Perishable goods.
- Gift cards.
- Final sale items (clearance or discounted items marked as non-returnable).
3. **Return Process:**
- To initiate a return or exchange, please bring the product and receipt to the store within 15 days of your purchase.
4. **Refunds:**
- Refunds will be issued to the original form of payment within 7 business days after we receive and inspect the returned item(s).
- Shipping fees are non-refundable unless the return is due to an error on our part.
5. **Exchanges:**
- If you wish to exchange an item for a different size, color, or style, please contact our customer service team to check availability.
- Once the returned item is received and inspected, we will process the exchange and ship the new item to you. Additional shipping charges may apply.
6. **Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately.
- Provide photos of the damaged or defective item, along with your order number and a brief description of the issue.
- We will assess the situation and provide instructions for returning the item for a refund or exchange, including any applicable return shipping fees.
7. **Store Credit:**
- In some cases, store credit may be offered instead of a refund.
- Store credit can be used towards future purchases at Local Centric and does not expire.
8. **Policy Changes:**
- Local Centric reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our return policy, please don't hesitate to contact us. We're here to help ensure your shopping experience at Local Centric is enjoyable and hassle-free. Thank you for supporting local businesses!
Privacy Policy
**Privacy Policy for Local Centric**
This Privacy Policy describes how Local Centric ("we", "us", "our") collects, uses, and discloses personal information when you visit our website www.localcentric.me ("Website") or use our services. By using our Website or services, you agree to the collection and use of information in accordance with this policy.
**Information Collection and Use**
We may collect several types of information for various purposes to provide and improve our services to you.
**Personal Information:**
- When you visit our Website or use our services, we may collect personally identifiable information such as your name, email address, phone number, and postal address. We collect this information only if you voluntarily provide it to us, for example, when you sign up for an account or fill out a contact form.
**Usage Data:**
- We may also collect information about how you access and use our Website ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
**Tracking & Cookies Data:**
- We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
**Use of Data**
We may use the collected data for various purposes:
- To provide and maintain our services.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our Website when you choose to do so.
- To provide customer support.
- To gather analysis or valuable information so that we can improve our services.
- To monitor the usage of our services.
- To detect, prevent and address technical issues.
**Disclosure of Data**
We may disclose your personal information in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Local Centric.
- Prevent or investigate possible wrongdoing in connection with our services.
- Protect the personal safety of users of our services or the public.
- Protect against legal liability.
**Security**
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
**Links to Other Sites**
Our Website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
**Changes to This Privacy Policy**
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
**Contact Us**
If you have any questions about this Privacy Policy, please contact us:
- By email: contact@localcentric.me
- By visiting this page on our website: www.localcentric.com/
Last updated: 3/29/2024
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